Shipping & Trade Policy
Welcome to Hayatna Serv. This Shipping, Delivery & International Trade Policy outlines the terms and conditions related to shipping, delivery, packaging, export procedures, and international trade operations for all products supplied by our company. By placing an order or submitting a business inquiry through our website, you agree to the terms mentioned in this policy.
Hayatna Serv specializes in the import and export of spices, herbs, seasonings, and related agricultural products to domestic and international markets. All shipments are processed according to product availability, order quantity, destination country regulations, and shipping partner schedules. Delivery timelines may vary depending on the nature of the order, production requirements, customs clearance, weather conditions, transportation availability, and government regulations. Estimated delivery timelines provided by our company are for reference purposes only and should not be considered guaranteed delivery commitments.
We work with trusted logistics providers, freight forwarders, courier companies, shipping agencies, and transportation partners to ensure safe and timely product delivery. However, Hayatna Serv shall not be held responsible for delays caused by customs inspections, port congestion, transportation disruptions, natural disasters, political restrictions, labor strikes, pandemics, or events beyond our reasonable control.
For international shipments, customers are responsible for providing accurate shipping details, import licenses, tax identification numbers, customs documentation, and any additional information required by their local authorities. Buyers are also responsible for import duties, taxes, customs clearance charges, inspection fees, storage charges, and any other government-imposed costs applicable in their country unless otherwise agreed in writing.
All products are packed using export-quality packaging standards designed to maintain product freshness, hygiene, and safety during transportation. Packaging materials, labeling, weight specifications, and container loading methods may vary depending on product type, customer requirements, destination country regulations, and shipping method. Minor variations in packaging appearance may occur without affecting product quality.
Shipping costs are calculated based on product quantity, packaging requirements, shipping destination, transportation mode, and applicable logistics charges. Additional charges may apply for urgent deliveries, special packaging requests, customs handling, remote locations, or special export documentation.
Customers are advised to inspect shipments immediately upon delivery. Any claims regarding damaged, missing, or incorrect products must be reported within a reasonable time after delivery along with supporting evidence such as photographs, videos, shipping documents, or inspection reports. Claims submitted after unreasonable delay may not be accepted.
International trade transactions may be conducted under mutually agreed commercial terms including FOB, CIF, EXW, CFR, or other applicable Incoterms. Specific trade terms, payment conditions, delivery responsibilities, and risk transfers shall be determined through invoices, quotations, purchase orders, or separate agreements between both parties.
Hayatna Serv reserves the right to refuse, delay, hold, or cancel shipments if required documents are incomplete, payment is pending, legal restrictions apply, export regulations change, or unforeseen operational issues arise. We also reserve the right to modify shipping methods, packaging styles, delivery partners, or trade procedures without prior notice whenever necessary for operational efficiency or legal compliance.
By using our website or placing an order with Hayatna Serv, you acknowledge and agree to this Shipping, Delivery & International Trade Policy.
For shipping-related inquiries or export assistance, please contact us through: