Return, Refund & Cancellation Policy
Welcome to Hayatna Serv. This Return, Refund & Cancellation Policy outlines the terms and conditions related to order cancellations, returns, replacements, refunds, and damaged shipments for all products supplied by our company. By placing an order through our website or conducting business with us, you agree to the terms stated in this policy.
Hayatna Serv deals in spices, herbs, seasonings, and agricultural products intended for domestic and international trade. Due to the perishable and consumable nature of food and agricultural products, all sales are generally considered final once the order has been processed, packed, or dispatched. Customers are advised to carefully review product specifications, quantity, packaging details, and shipping information before confirming any order.
Order cancellation requests may be accepted only before the shipment or production process has started. Once the order is packed, processed, dispatched, or handed over to the shipping carrier, cancellation requests may not be approved. In certain cases, cancellation charges, processing fees, banking charges, or logistics costs may be deducted from the refundable amount.
Returns are accepted only in limited situations where products are received in damaged condition, incorrect products are delivered, or the shipment contains verified manufacturing or packaging defects. Customers must notify us within a reasonable time after receiving the shipment and provide valid proof including photographs, videos, batch details, shipping labels, or inspection reports. Failure to provide sufficient evidence may result in rejection of the claim.
Products returned without prior approval from Hayatna Serv will not be accepted. Returned products must remain unused, unopened, and in original packaging condition unless damage occurred during transportation. We reserve the right to inspect returned goods before approving any refund or replacement request.
Refunds may be approved only after verification and evaluation by our support or quality assurance team. Approved refunds may be processed through the original payment method, bank transfer, or any mutually agreed payment solution. Processing time for refunds may vary depending on banking procedures, payment gateways, currency conversion, and international transaction timelines.
International export shipments are subject to customs inspections, import regulations, and country-specific compliance requirements. Hayatna Serv shall not be held responsible for shipment delays, customs seizure, import restrictions, regulatory issues, or rejection by destination country authorities. Refunds or returns may not be applicable in such situations unless otherwise agreed in writing.
Minor differences in product color, texture, aroma, packaging appearance, or natural characteristics may occur due to agricultural and seasonal variations and shall not be considered defects eligible for return or refund. Product images displayed on the website are for reference purposes only and actual products may vary slightly.
Customers are responsible for providing accurate shipping information, import documentation, and contact details. Orders returned due to incorrect address information, failed delivery attempts, refusal to accept delivery, or customer unavailability may not qualify for refund eligibility.
Hayatna Serv reserves the right to refuse any refund, return, replacement, or cancellation request that does not comply with this policy or appears fraudulent, abusive, or inconsistent with our business terms. We also reserve the right to update or modify this policy at any time without prior notice.
By using our website or placing an order with Hayatna Serv, you acknowledge and agree to this Return, Refund & Cancellation Policy.
For refund or return-related assistance, please contact us through: