Terms and Conditions

Terms & Conditions Last Updated: 25 January 2026 Welcome to the website of HAYATNA & SIMRAT SERVICES INDIA PVT. LTD (“Company”, “we”, “our”, “us”). By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website or services. 1. Business Information HAYATNA & SIMRAT SERVICES INDIA PVT. LTD is engaged in the business of manufacturing, trading, and supplying spices and food products in India. 2. Eligibility to Use By using this website, you confirm that: You are at least 18 years of age You are legally capable of entering into binding contracts under Indian law 3. Products and Information All product descriptions, images, prices, and availability are provided for informational purposes only. We make reasonable efforts to ensure accuracy; however, slight variations in color, texture, packaging, or weight may occur due to natural characteristics of spices. The Company reserves the right to modify or discontinue any product without prior notice. 4. Orders and Payments Orders placed through our website are subject to acceptance and availability. Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned. Payments must be made through approved payment methods only. We reserve the right to cancel or refuse any order in case of pricing errors, stock issues, or suspected fraudulent activity. 5. Shipping and Delivery Delivery timelines provided are estimates and may vary due to location, logistics partners, or unforeseen circumstances. The Company shall not be held liable for delays caused by courier services, natural disasters, or government restrictions. Risk of loss passes to the customer upon delivery. 6. Returns, Refunds, and Cancellations Due to the nature of food and spice products, returns are accepted only in case of damaged, defective, or incorrect items delivered. Any issue must be reported within 48 hours of delivery with supporting images. Refunds, if approved, will be processed using the original payment method within a reasonable timeframe. 7. Use of Website You agree not to: Use the website for unlawful purposes Attempt to gain unauthorized access to the website or systems Upload malicious software, viruses, or harmful code Misuse or copy website content without written permission 8. Intellectual Property Rights All content on this website, including text, images, logos, product names, and designs, is the intellectual property of HAYATNA & SIMRAT SERVICES INDIA PVT. LTD and is protected under applicable laws. Unauthorized use is strictly prohibited. 9. Limitation of Liability To the maximum extent permitted by law: The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of the product purchased. 10. Food Safety Disclaimer Our products comply with applicable food safety and quality standards. Customers are advised to check ingredient information and use products responsibly, especially in case of allergies or dietary restrictions. The Company is not responsible for misuse or improper storage of products after delivery. 11. Privacy Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your information. 12. Termination We reserve the right to suspend or terminate access to our website or services without prior notice if these Terms & Conditions are violated. 13. Governing Law and Jurisdiction These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts located in Uttar Pradesh, India. 14. Changes to Terms The Company reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised date. 15. Contact Information For any questions regarding these Terms & Conditions, please contact: HAYATNA & SIMRAT SERVICES INDIA PVT. LTD 📧 Email: hayatnaandsimratservices12@gmail.com 📞 Phone: +91 9211859393 📍 Address: 7th Floor, Office No. TS-23, Galaxy Blue Sapphire Mall, Greater Noida West, Gautam Budhha Nagar, Uttar Pradesh – 201309, India