Shipping Details
Last Updated: 25 January 2026
HAYATNA & SIMRAT SERVICES INDIA PVT. LTD is committed to delivering high-quality spices and food products to our customers in a timely and safe manner. This Shipping Policy outlines the terms related to order processing, shipping, and delivery.
1. Shipping Locations
We currently ship orders across India.
International shipping may be available on request and subject to additional charges, customs duties, and delivery timelines.
2. Order Processing Time
Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Timeframe
Metro cities: 3–5 business days
Non-metro / rural areas: 5–7 business days
Delivery timelines may vary due to:
Courier partner delays
Weather conditions
Government restrictions
Remote delivery locations
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at the checkout page before order confirmation.
Free shipping offers may be available during promotions or on minimum order values.
5. Packaging
All spice and food products are packed in food-grade, sealed, and hygienic packaging to preserve freshness, aroma, and quality.
Care is taken to prevent damage during transit.
6. Order Tracking
Once your order is shipped, you will receive tracking details via SMS or email (if applicable).
Customers can track the shipment using the courier partner’s tracking system.
7. Delivery Issues
If the package appears damaged at the time of delivery, please do not accept the delivery and inform us immediately.
In case of delayed or lost shipments, please contact our customer support for assistance.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details.
If delivery fails due to incorrect address or unavailability of the recipient, re-shipping charges may apply.
9. Partial Shipments
In some cases, orders containing multiple items may be shipped separately based on product availability. There will be no additional shipping charge for partial shipments.
10. Contact Us
For shipping-related queries or support, please contact:
HAYATNA & SIMRAT SERVICES INDIA PVT. LTD
📧 Email: hayatnaandsimratservices12@gmail.com
📞 Phone: +91 9211859393
📍 Address:
7th Floor, Office No. TS-23,
Galaxy Blue Sapphire Mall,
Greater Noida West,
Gautam Budhha Nagar,
Uttar Pradesh – 201309, India
HAYATNA & SIMRAT
SERVICES INDIA PVT. LTD.